RETURNS Policy

eneral return conditions

You have the right to return the goods within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

Please Contact our Customer Service to initiate the return & refund process within 30 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy). Please do not send the goods back without our consent and no money will be refunded. After 30 days we will not take it back.

The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item. If you would like to return one or all of the items in your order, please contact our customer service under Contact to get the return address.

You may return all products within 30 days(from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact , not be damaged.

  • For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
  • All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached
  • We do not accept returned items that were sent back by you directly without checking with us first.
  • Please do not make returns directly to the address on the package received.Only send to the address that our customer service provided.
  • If you wish to return the items to the nearest return address, please contact with us and our customer service will reply to you within 24 hours.
  • Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
  • The original shipping fee and insurance are non-refundable.
  • We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by Design-Custom.

Damaged, defective, or mis-shipped items

We will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to Contact directly for assistance with processing your return.

 Who pays for the shipping costs when making the return?

– If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.

– If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.

–If the product is in good condition, but you don’t like it and want to return it back, the postage needs to be borne by you.

Refund

If you have made a return, when we receive the goods back, we will check that the status of the returned products is adequate and we will proceed to make the appropriate refund.

This process may take a few days, due to delays that can not be avoided by banks. Since we notify you that we are going to make the refund, it may take a few days until it is reflected back in your account or card.

The refund will be back to your paypal account within 24 hours, if you paid with debit- or credit card, you can get the money back to your account within 3-15 working days. It depends on the processing time of your bank.

PayPal refunds

If you have made the payment with PayPal, the refund will be made to your PayPal account.

Cancellation

– Unpaid orders are automatically canceled.

– If the orders are canceled within 18 hours after payment, you will get a full refund.

– If the items were packed within 24 hours but were not shipped, you will get 80% refund + shipping fee.

– Once your order is shipped, it cannot be cancelled.

If you have any further questions, please contact us. Email: [email protected]

 Please note:

* We reserve the right to refuse the return if it is received in an unacceptable condition.

* We cannot process products that are returned without our previous knowledge.

* We are not responsible for lost or damaged returns. Please keep the receipt with tracking information.

* All PayPal payments can only be refunded through PayPal. All credit card payments will only be refunded to the original credit card